This privacy policy explains how Lumanoor Ltd ("we", "us", "our") collects, uses, and protects your personal data when you visit lumanoor.com, submit an enquiry, or engage with us as a client.

We take your privacy seriously and are committed to handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 
1. Who We Are
The data controller responsible for your personal data is:
 
Lumanoor Ltd
Company Registration No. 15388431

167-169 Great Portland Street 5th Floor London W1W 5PF

Email: info@lumanoor.com
 
If you have any questions about how we handle your data, please contact us at the address or email above.
 
2. What Personal Data We Collect
We may collect and process the following personal data:
 
Via the contact form on our website:

• Full name

• Email address

• Telephone number

• Approximate budget

• The content of your message

 
Automatically when you visit our website:

• IP address

• Browser type and version

• Pages visited and time spent on the site

• Referring website or search terms

• Device and operating system information

 
This technical data is collected automatically by Google Analytics and Wix, the platform on which our website is built.
 
3. How We Collect Your Data
We collect personal data in the following ways:

• Directly from you, when you complete and submit the contact form on our website

• Automatically, through cookies and analytics tools when you browse our website

• Through direct correspondence by email, telephone, or in person when you engage with us as a prospective or existing client

 
4. Why We Use Your Data and Our Legal Basis
We only process your personal data where we have a lawful basis to do so. The table below sets out what we use your data for and the legal basis we rely upon.
 
Responding to your enquiry
Legal basis: Legitimate interests. We have a legitimate interest in responding to messages submitted through our contact form.
 
Delivering contracted services
Legal basis: Performance of a contract. When you engage us to provide video production services, we process your data as necessary to fulfil that contract.
 
Maintaining financial and business records
Legal basis: Legal obligation. We are required by law (including HMRC requirements) to retain certain financial records for a minimum of six years.
 
Improving and maintaining our website
Legal basis: Legitimate interests. We use anonymised analytics data to understand how our website is used and to improve its performance and content.
 
Cookie-based tracking and analytics
Legal basis: Consent. Where we use non-essential cookies, including those used by Google Analytics, we will ask for your consent via our cookie notice when you first visit the site. You may withdraw your consent at any time.
 
5. How Long We Keep Your Data

• Enquiry data submitted via the contact form: retained for up to 12 months, or until the enquiry is resolved and there is no prospect of ongoing engagement, whichever is sooner.

• Client data relating to contracted work: retained for six years following the end of the contract, in line with HMRC requirements for business records.

• Website analytics data: retained in accordance with Google Analytics' standard data retention settings, typically 26 months, after which it is automatically deleted.

 
If you ask us to delete your data sooner, we will do so unless we are legally required to retain it.
 
6. Who We Share Your Data With
We do not sell, rent, or trade your personal data to third parties. We may share data with the following service providers who process it on our behalf:
 

• Wix Ltd — the platform on which our website is hosted and operated. Wix acts as a data processor under our agreement with them.

• Google LLC — we use Google Analytics to understand website traffic. Google may transfer data outside the UK. Google operates under standard contractual clauses approved by the relevant data protection authorities. For more information, visit policies.google.com.

 
All third-party processors are required to handle your data securely and only for the purposes we specify.
 
7. Cookies
Our website uses cookies. Cookies are small text files placed on your device when you visit a website. They help the site function correctly and allow us to understand how visitors use it.
 
Strictly necessary cookies
These are required for the website to operate and cannot be switched off. They are set by Wix and do not collect personally identifiable information.
 
Analytics cookies
We use Google Analytics to collect anonymous data about how visitors use our site, such as which pages are visited most often and how long people spend on the site. This data helps us improve the website. These cookies are only placed with your consent.
 
You can manage your cookie preferences at any time using the cookie settings on our site, or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
For more information about cookies in general, visit allaboutcookies.org.
 
8. Your Rights Under UK GDPR
You have the following rights in relation to the personal data we hold about you:
 

• The right to access — you may request a copy of the personal data we hold about you.

• The right to rectification — you may ask us to correct any inaccurate or incomplete data.

• The right to erasure — you may ask us to delete your personal data in certain circumstances.

• The right to restrict processing — you may ask us to limit how we use your data in certain circumstances.

• The right to object — you may object to us processing your data where we rely on legitimate interests as our legal basis.

• The right to data portability — in certain circumstances, you may request your data in a structured, machine-readable format.

• The right to withdraw consent — where we rely on consent to process your data (such as for analytics cookies), you may withdraw that consent at any time.

 
To exercise any of these rights, please contact us at hello@lumanoor.com. We will respond within one month of receiving your request.
 
9. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is hosted on the Wix platform, which maintains its own security certifications and infrastructure.
While we take every reasonable precaution, no method of transmission over the internet is completely secure. If you have concerns about the security of your data, please contact us.
 
10. Links to Other Websites
Our website may contain links to external websites. This privacy policy applies only to lumanoor.com. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review their policies before submitting any personal data.
 
11. Changes to This Policy
We may update this privacy policy from time to time. The most current version will always be available at lumanoor.com/privacy-policy. The date at the top of this page indicates when the policy was last updated.
 
12. How to Make a Complaint
If you are unhappy with how we have handled your personal data, please contact us in the first instance at info@lumanoor.com and we will do our best to resolve your concern.

If you remain unsatisfied, you have the right to lodge a complaint with the UK’s data protection regulator:
 
Information Commissioner’s Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF